Return & Exchange Policy
Last Updated: 23-05-2026
Return & Refund Policy
At FOZIA Jewelry & Fashion, we want you to shop with confidence. Customer satisfaction is important to us, and if something goes wrong, we are here to help fairly and transparently.
Please read this policy carefully before requesting a return, refund, or exchange.
1. Return & Exchange Window
Customers may request a Return or Exchange within 15 days of receiving the order.
To be eligible:
- Product must be unused
- Product should remain in original condition
- Product should not be physically damaged by customer use
- Original packaging is preferred (if available)
2. How To Request Return or Exchange
Please contact us before returning any item.
Please provide:
- Order Number
- Reason for Return
- Clear photos or videos (if damaged, defective or incorrect)
3. Damaged, Incorrect or Defective Products
If you receive a wrong product, damaged product, missing item, or defective item:
Please contact us within 24–48 hours after receiving your parcel.
After review and verification, our support team will help resolve the issue through:
- Replacement
- Exchange
- Refund (where applicable)
4. International Orders
Some orders may be shipped internationally. Important notes:
- International orders usually require Advance Payment
- International delivery usually takes 7–8 working days
- International return/exchange decisions may vary depending on order circumstances
5. Return Shipping Costs
Customers may be responsible for return shipping charges unless:
- Wrong item was sent
- Product arrived damaged
- Product was defective
Return instructions will be provided if needed.
6. Refund Processing Time
Once approved:
- Refunds are processed after verification
- Refunds are returned through original payment method where applicable
Please allow processing time depending on banking/payment systems.
7. Order Cancellations
Orders may be canceled or modified before shipment processing begins. Once shipping has started, cancellation may not be possible.
8. Non-Returnable Conditions
Returns may not apply if:
- Product was damaged after use
- Product condition has changed after delivery
- Wrong shipping information was provided by customer
9. Delayed, Lost or Incorrect Orders
If your order is delayed, lost during shipping, incorrect, or damaged, contact us immediately and our support team will review and assist.
10. Support Response Time
Customer support usually responds within 12–24 business hours.
11. Contact Us
📧 Email: foziaofficial987@gmail.com
📞 WhatsApp: 03421512862
🌐 Website: www.foziafashion.com
