Privacy Policy

1. Who We Are

FOZIA Jewelry & Fashion

We operate as an online fashion and jewelry store providing premium jewelry and fashion products to customers in Pakistan and internationally.

2. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

• Full name
• Email address
• Phone or WhatsApp number
• Shipping & billing address
• Order details

Payment Information

Payments are processed securely through trusted payment partners and banking channels. We never store your card or sensitive payment details.

Available payment methods:

• Cash on Delivery (Pakistan)
• Advance Online Payment
• Card Payment

*International orders may require advance payment.

Device & Usage Information

We may automatically collect IP addresses, browser types, device information, cookies, pages visited, and time spent on our website to help us improve customer experience and website performance.

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Send order updates and provide customer support
• Contact customers through WhatsApp or Email
• Improve our website, prevent fraud, and meet business requirements

4. Sharing Your Information

Your privacy matters to us. We never sell customer data. Information may only be shared with trusted third parties to fulfill operations:

• Payment partners & shipping companies
• Analytics & advertising platforms (including Google & Meta)

All partners are expected to keep your information strictly secure.

5. Cookies & Tracking

We use cookies to save cart items, remember preferences, analyze web traffic, and improve website performance and advertisements. You may disable cookies at any time through your individual browser settings.

6. Data Security

We use robust security measures including SSL encryption, secure servers, and limited access systems to ensure your information is handled responsibly.

7. Data Retention

Information such as order records, customer support history, and marketing preferences is stored only as long as necessary for business and legal requirements.

8. Your Rights

You may request access to your personal information, corrections, data deletion, or unsubscribe from marketing communications at any time by contacting us.

9. International Shipping

FOZIA offers international delivery. International orders generally arrive within 7–8 working days. Advance payment may be required.

10. Pakistan Shipping

Pakistan orders are usually delivered within 3–5 working days. Cash on Delivery (COD) is available across Pakistan.

12. Children’s Privacy

FOZIA does not knowingly collect information from children under the age of 13.

13. Policy Updates

We may update this policy from time to time. All updates will be directly posted on this page.