FAQ's

1. What payment methods do you accept?

We accept Cash on Delivery (COD) and Advance Online Payments through available payment methods.

2. Is Cash on Delivery (COD) available?

Yes, FOZIA offers Cash on Delivery all across Pakistan.

3. Can I place an advance payment order?

Yes. Customers can place advance payment orders for a faster and smoother process.

4. How long does delivery take?

Orders are usually delivered within 4-5 working days depending on your location.

5. Do you deliver all over Pakistan?

Yes, FOZIA delivers across all cities in Pakistan.

6. How can I track my order?

Once your order is shipped, tracking details will be shared through WhatsApp, SMS, or email.

7. Can I cancel or modify my order after placing it?

Yes, orders can be canceled or modified before shipment.

8. What if I receive a damaged or wrong product?

9. What is your Return & Exchange Policy?

FOZIA offers a 15 Days Return & Exchange Policy for eligible products according to our policy terms.

10. When will I receive my refund or exchange?

After approval and product verification, refunds or exchanges are processed accordingly

11. How many days warranty do you provide?

FOZIA provides a 7-Day Product Warranty for eligible issues under normal use.

12. Will the jewelry color fade?

Our jewelry is carefully selected for quality and durability. Proper care helps maintain shine and finish.

13. Is your jewelry water resistant?

Selected products may be water resistant, but we recommend avoiding perfume, water, and chemicals.

14. Why may product colors look slightly different?

Due to lighting and screen settings, slight color differences may appear.

15. How should I take care of my jewelry?

Store jewelry in a dry place and avoid direct contact with water, perfume, and chemicals.

16. Do you offer customized jewelry?

Customization may be available for selected products.

17. Do you offer wholesale or bulk orders?

Yes, FOZIA accepts bulk and wholesale inquiries.

18. Is my payment information secure?

Yes, your personal and payment information remains secure and protected.

19. How can I contact customer support?

You can contact us through WhatsApp, email, or social media pages.

20. Can I order without creating an account?

Yes, customers can place orders without creating an account.

Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.